Shipping policy

Shipping Policy

Thank you for shopping with ICED DISTRICT. Please review the following information about order processing, shipping and delivery.

Order Processing

Most in-stock orders are processed within 1 business day. Orders placed on weekends or public holidays will be processed on the next business day.

Custom-made and personalized jewelry may require additional production time. Please contact us for an estimated timeline before placing a custom order.

Once an order has entered production or has been shipped, it may no longer be changed or canceled.

Shipping Rates

Standard shipping costs $5.90.

We offer free standard shipping on orders over $69. The free-shipping threshold is calculated after discounts and before any applicable taxes or duties.

Estimated Delivery Time

Standard delivery typically takes 7–14 days after the order has been processed.

Delivery times are estimates and are not guaranteed. Delays may occur due to customs inspections, carrier disruptions, severe weather, public holidays or other circumstances outside our control.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number.

Tracking information may take 24–72 hours to update after your package has been accepted by the shipping carrier.

Customs Duties and Taxes

Customers in the United States are not required to pay additional import duties.

Customers in the European Union are responsible for any applicable customs duties, VAT or import fees charged by local customs authorities. These charges are not included in the product price or shipping fee and are non-refundable.

Customs clearance may occasionally delay delivery.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your address, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or been shipped.

ICED DISTRICT is not responsible for delays, failed deliveries or lost packages caused by an incorrect or incomplete address provided by the customer. Additional shipping charges may apply if a package must be resent.

Lost or Delayed Packages

If your tracking information has not updated for an extended period or your package appears to be lost, please contact us with your order number. We will help you contact the shipping carrier and investigate the issue.

Carrier investigations may take several business days to complete.

If tracking shows that a package has been delivered but you cannot locate it, please check with household members, neighbors and the local carrier before contacting us.