Return and Refund Policy

We want you to shop with confidence. Please review the following policy carefully before submitting a return or exchange request.

Returns

Eligible items may be returned within 14 days of delivery. To qualify for a return, the item must:

• Be unworn, unused and in its original condition

• Include all original packaging, tags, accessories and complimentary gifts

• Show no signs of wear, damage, alteration or improper handling

• Be returned only after receiving approval from our customer service team

Items returned with damaged or missing packaging, accessories or complimentary gifts will not be eligible for a refund.

To request a return, contact us through our customer service email within 14 days of delivery. Please include your order number and the reason for your return. We will provide the return instructions and address after your request has been approved.

Returns sent without prior approval may not be accepted.

Return Shipping

For returns unrelated to a product defect or fulfillment error, the customer is responsible for all return shipping costs.

Original shipping charges are non-refundable.

If you receive a defective, damaged or incorrect item, contact us within 6 hours of delivery. Please include your order number and clear photos or videos of the item, its packaging and the shipping label so our team can review the issue.

Refunds

Once we receive and inspect your return, we will notify you of the result.

Approved refunds will be issued to the original payment method within 3 business days. The time required for the funds to appear in your account may vary depending on your bank or payment provider.

Original shipping fees and customer-paid return shipping costs are not refundable.

We reserve the right to reject a refund if the returned item:

• Has been worn, used, altered or damaged

• Shows scratches, stains, odors or other signs of wear

• Is missing its original packaging, tags, accessories or complimentary gifts

• Does not meet the conditions stated in this policy

Exchanges

Exchange requests must be submitted within 14 days of delivery.

To qualify for an exchange, the item must remain unopened, unworn and unused, with all original packaging, tags, accessories and complimentary gifts intact.

Email our customer service team with your order number, the reason for the exchange and the item you would like instead. All exchanges must be approved before the item is returned.

Customers are responsible for exchange-related shipping costs unless the item arrived defective, damaged or incorrect.

Product availability is not guaranteed. If the requested replacement is unavailable, our team will contact you with the available options.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Custom-made or personalized jewelry

• Items that have been worn, used, altered or damaged

• Items with damaged or missing packaging, tags, accessories or complimentary gifts

• Items returned without prior approval

• Items that do not meet the conditions outlined in this policy

Custom orders are final sale unless the item arrives damaged or has a confirmed manufacturing defect.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

Cancellation requests are not guaranteed. Once your order has entered production or preparation, it can no longer be canceled or modified. Custom orders cannot be canceled after production has begun.

Contact Us

To request a return, exchange or cancellation, please contact us through our customer service email. Include your order number and a clear explanation of your request so our team can assist you.